This Cookies Policy explains how Neibors Inc. (“Neibors,” “we,” “us,” or “our”) uses cookies and similartechnologies on our mobile application and website, Neibors.app (“the App”).
It outlines what cookies are, how and why we use them, and how users can manage or disable them incompliance with:
- The EU General Data Protection Regulation (GDPR),
- The UK GDPR, and
- The California Consumer Privacy Act (CCPA).
By continuing to use our App, you consent to the use of cookies in accordance with this Policy, unless you disable them via your browser or settings.
Cookies are small text files placed on your device (computer, smartphone, or tablet) when you visit or use theApp.
They allow us to recognize your device, store preferences, and improve your user experience.
Cookies can be:
- Session cookies (which expire when you close your browser or app), or
- Persistent cookies (which remain until deleted or expired).
We use cookies and similar technologies to:
1. Enable Core Functionality
- Maintain user sessions, account logins, and language preferences.
- Ensure App security and prevent fraudulent activity.
- inquiries, feedback, and correspondence with our team.
2. Analytics and Performance
- Understand how users interact with the App (pages viewed, time spent).
- Measure performance and identify usability issues.
- Tools may include Google Analytics, Firebase Analytics, or other similar services.
3. Personalization
- Tailor content, recommendations, and in-App experience based on user preferences.
4. Marketing and Advertising (where applicable)
- Display relevant promotions, events, or updates based on interests.
- Prevent repetitive advertising.
- We do not sell user data for targeted advertising.
5. Security and Fraud Prevention
- Detect and mitigate malicious or suspicious activity.
4. Types of Cookies We Use
Category
Purpose
Examples / Providers
Retention
Strictly
Necessary
Cookies
Required for the operation of the App (e.g., authentication, login, security)
Neibors session cookies
Session
Performance
Cookies
Analyze traffic and usage patterns
Google Analytics, Firebase Analytics
6–24months
Functional
Cookies
Remember preferences, such as language or region
Neibors preference cookies
Up to 12months
Advertising
Cookies
Deliver relevant marketing or promotions
Meta Pixel, Google Ads(if enabled)
6–18months
Social Media
Cookies
Enable sharing content to social platforms
Facebook, Twitter/X, Instagram integrations
Varies by provider
5. Legal Basis for Processing (GDPR Compliance)
Under GDPR, we process personal data collected through cookies based on:
- Consent (for non-essential cookies, e.g., analytics and marketing), and
- Legitimate interest (for essential cookies required to provide the service).
When you first access Neibors.app, you will be presented with a cookie consent banner allowing you to:
- Accept all cookies;
- Reject non-essential cookies; or
- Manage cookie preferences.
You may change or withdraw consent at any time via the “Cookie Settings” or by contacting privacy@neibors.app.
Some cookies on Neibors are set by third parties.
These may include analytics, payment, or login providers (e.g., Google, Apple, Meta, Stripe).
We do not control these cookies and are not responsible for how third parties use your information. Users should review the third party’s privacy and cookie policies for more details.
7. Managing and Disabling Cookies
You can manage or disable cookies by adjusting your browser or device settings.The following links provide instructions for common browsers:
- Google Chrome
- Apple Safari
- Mozilla Firefox
- Microsoft Edge
If you disable certain cookies, some features of the App may not function properly.
Depending on your jurisdiction, you may have the following rights:
- To access information collected through cookies;
- To delete or block cookies;
- To withdraw consent at any time;
- To object to data processing for analytics or marketing purposes;
- To opt-out of the “sale” or “sharing” of data under CCPA (we do not sell data).
To exercise these rights, contact privacy@neibors.app.
We retain cookie data only for as long as necessary to fulfill the purposes outlined in this Policy.When the retention period expires, data is securely deleted or anonymized.
10. Updates to This Policy
We may update this Cookies Policy from time to time to reflect changes in technology, legal obligations, orour practices.
Updates will be posted on this page with a revised “Effective Date.”
Your continued use of the App after changes are made constitutes your acceptance of the updated Policy.
Neibors Inc. is not responsible for:
- Any third-party cookie behavior, data collection, or storage practices;
- Browser-level security breaches or interception;
- User negligence in managing cookie preferences or settings.
Users acknowledge that cookie preferences and browser configurations are their own responsibility.
For questions, requests, or complaints regarding this Cookies Policy, please contact:
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