Welcome to Neibors (“we,” “us,” “our”).
Your privacy is important to us. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you use our mobile application, website, or related services(collectively, the “App”).
By accessing or using Neibors, you agree to this Privacy Policy. If you do not agree, please stop using ourservices immediately.
Neibors Inc. is committed to complying with the General Data Protection Regulation (EU) 2016/679(“GDPR”), the UK GDPR, and the California Consumer Privacy Act (“CCPA”), as well as otherapplicable data protection laws.
2. Information We Collect
We collect the following categories of information:
(a) Information You Provide Directly
- Account data: name, username, email address, password, and profile photo.
- Content: posts, messages, images, and any information you upload.
- Preferences: location settings, privacy controls, and communication preferences.
- Support communications: inquiries, feedback, and correspondence with our team.
(b) Information We Collect Automatically
When you use the App, we automatically collect:
- Device and log data: IP address, device identifiers, operating system, browser type, language, andtimestamps.
- Usage data: interactions with features, posts viewed, duration of sessions, and error reports.
- Geolocation: approximate or precise location, if you consent via device settings.
- Cookies and similar technologies: to enable functionality, analytics, and personalization.
(c) Information from Third Parties
We may receive limited user data from:
- Social media or login providers (e.g., Google, Apple, or Facebook).
- Analytics and advertising partners.
- Law enforcement or regulatory bodies (only when legally required).
3. Purpose and Legal Basis for Processing (GDPR Compliance)
Under GDPR, we process personal data based on the following legal grounds:
You may withdraw your consent at any time by contacting privacy@neibors.app or adjusting your accountsettings.
Purpose
Legal Basis
Account registration and management
Performance of a contract
Communication and notifications
Legitimate interest / Consent
Improving the App and services
Legitimate interest
Security and fraud prevention
Legitimate interest / Legal obligation
Marketing or promotional emails
Consent
Compliance with legal obligations
Legal obligation
4. How We Use Your Information
We use your personal data to:
- Operate, maintain, and improve our App;
- Personalize your user experience;
- Facilitate interactions and connections between users;
- Respond to inquiries and provide customer support;
- Detect, prevent, and respond to security threats, fraud, or abuse;
- Send updates, news, or promotions (only if you opt in);
- Comply with legal and regulatory obligations.
We do not sell personal information to third parties.
5. Data Sharing and Disclosure
We may share data in the following limited cases:
- Service Providers
With trusted third parties who perform services on our behalf (e.g., hosting, analytics, payment processing, messaging infrastructure), under strict confidentiality and data protection agreements.
- Legal ComplianceLicense to Neibors
When required by law, subpoena, court order, or government request. - Protection of Rights
To protect the safety, rights, or property of Neibors Inc., our users, or the public. - Business Transfers
In case of a merger, acquisition, reorganization, or sale of assets, your data may be transferred as part of the transaction, under equivalent privacy safeguards.
6. International Data Transfers
Your information may be stored or processed in the United States or other jurisdictions where our partners operate.
When transferring data outside the European Economic Area (EEA), we ensure adequate safeguards under GDPR Articles 44–49, such as:
- Standard Contractual Clauses (SCCs);
- Adequacy decisions by the European Commission; or
- Explicit user consent.
We retain personal information only for as long as necessary for the purposes outlined in this policy, unless a longer period is required by law.
When data is no longer needed, it is securely deleted or anonymized.
We implement appropriate technical and organizational measures to protect your data against loss,unauthorized access, disclosure, alteration, or destruction.
However, you acknowledge that:
- No online platform can guarantee absolute security;
- You share content and communications at your own risk;
- Neibors Inc. is not liable for unauthorized access caused by user negligence, third-party hacking, or system vulnerabilities.
9. User Rights (GDPR & CCPA)
Depending on your location, you may have the following rights:
(a) Under GDPR (EU/UK):
- Right of access – to request copies of your data.
- Right to rectification – to correct inaccurate or incomplete data.
- Right to erasure (“right to be forgotten”) – to request deletion of your data.
- Right to restrict processing – to limit data use.
- Right to data portability – to receive your data in a machine-readable format.
- Right to object – to object to processing based on legitimate interests.
- Right to withdraw consent – at any time, without affecting prior lawful processing.
To exercise these rights, contact privacy@neibors.app.
(b) Under CCPA (California Residents):
You have the right to:
- Know what personal information we collect, use, or disclose.
- Request deletion of your personal information.
- Opt out of any “sale” or “sharing” of personal data (Neibors does not sell data).
- Not face discrimination for exercising your privacy rights.
To make a CCPA request, contact us at privacy@neibors.app or use our in-app privacy tools.
We will verify requests and respond within 45 days as required by law.
10. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Enable essential App functionality;
- Measure usage analytics;
- Improve content personalization.
You may adjust your browser or device settings to manage or disable cookies, but some features may not function properly as a result.
11. Communications and Notifications
By creating an account, you consent to receiving emails, push notifications, or messages related to youraccount or activity on the App.
You may opt out of promotional communications at any time via your settings or by contacting us.
Disclaimer:
Communications exchanged between users (chats, posts, or comments) are user-generated. Neibors Inc. does not monitor private communications and is not responsible for harassment, disclosure of personal information, or illegal use of communication features by users.
Neibors is not intended for individuals under 18 years of age.
We do not knowingly collect personal information from minors.
If we learn that a user under 18 has provided personal data, we will delete it promptly.
The App may integrate third-party services (e.g., Google Analytics, Firebase, Apple ID login).
These providers may collect or receive information about your use of Neibors under their own privacy policies.
Neibors Inc. does not control and is not responsible for third-party privacy practices.
14. Links to Other Websites
Our App may contain links to external websites or content operated by third parties.
We are not responsible for their privacy policies or practices.
We encourage users to review the privacy notices of any third-party sites visited.
15. Data Breach Notification
In the event of a data breach likely to result in a high risk to your rights or freedoms, Neibors will notify affected users and relevant authorities without undue delay, in compliance with applicable data protection laws.
16. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with a revised “Effective Date.”
We encourage you to review this Policy regularly.
Your continued use of the App after updates constitutes acceptance of the revised Policy.
For questions, data requests, or privacy concerns, please contact:
If you are located in the EU or UK, you also have the right to lodge a complaint with your local Data Protection Authority (DPA).
18. Disclaimer and Limitation of Liability
Neibors Inc. shall not be liable for:
- Any unauthorized disclosure caused by user error or negligence;
- Interception or misuse of data transmitted through public networks;
- Harassment, defamation, or unlawful acts committed by other users;
- Loss or damage resulting from reliance on user-generated content.
You acknowledge that you use Neibors at your own discretion and risk.
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